Faces Behind the Names:

  Meri, Owner
Meri Cain
Owner


The faces behind the names:
What would be more fun than owning your own business making makeup? We are passionate about safe & healthy beauty care and it shows in each and every product we offer. We at TFC believe that “You don’t have to sacrifice your glamorous side to be safe, natural & healthy”.

Come visit us and enjoy the creative feel our diverse community offers. The streets of Olympia are lined with
quaint and funky storefronts. We are located in a 1920’s building at 202 5th Ave. downtown Olympia, WA.
We are nestled between Red Door Interiors, and the Olympic Theater.

Come in on any given day and you will find Meri at her desk running the business, while Nancy is in the back making all the awesome TFC products. You will be met at the door by one of us with a smile. We love to see our customers and are here to assist you in all your needs.
Some of the things we offer are…

*Color/product consultation
*Custom Blending
*Makeup application
*Product refills on all loose mineral makeup. Bring your empty containers in, and get 20% off.
*Samples and testers
*Sign up for our newsletter and vip to receive 10% off full price items in the boutique. You can sign up online or in our boutique

*Fun products only sold by coming into the TFC BOUTIQUE in Olympia.
*A big smile and a ready to help attitude.

If you're one of the lucky customers who receives ar monthly newsletters, then you might already know that these come directly from Meri. Her newsletters are full of makeup tips, coupons and the latest in makeup trends! Because customer service is so important to Meri, she takes the time to make sure that everyones special requests and questions get answered.

Meri's makeovers are amazing and she'd love to give you one. Need to make an appointment? Call Meri directly at (360)489-1498

Meri believes that from an ethical standpoint, it is her responsibility to provide safe and healthy products to her customers. She believes that it is possible to provide effective beauty care with pure and natural ingredients. Her ongoing positive relationship with her customers and the trust that has been established is what makes her business a successful and personally rewarding one. Her commitment to the ethical compact She signed with SAFECOSMETICS to provide beauty care products free of potentially harmful ingredients is reflected in her formulations.

Meri would love to hear from you! Questions, Comments, Ideas, give her a holler!

 

ACTUAL SHIPPING COSTS DETERMINED AT CHECKOUT and are based one package weight, dimensions and the shipping destination.

(Please note: Priority shipping is not always available for shipments to Canada, US Territories, P.O. Boxes or certain locations in Alaska. Shipments to these addresses will be sent via U.S. Postal Service. Please call us at 1-866-869-1346 with any questions.)

In Canada, we charge actual shipping charges based on the weight, dimensions and shipping destination. You will be given several shipping options during the checkout process.

UPS Standard shipping charges to Canada per order.
ACTUAL SHIPPING COSTS DETERMINED AT CHECKOUT
Customs Fees

International orders will incur a customs fee. You are responsible for paying the customs and import duties to your customs department in your country . We cannot determine in advance what these charges will be and these are NOT funds that are given to us. Please contact your local customs office to determine the customs costs. It is your full responsibility to verify the customs, duties charges and procedures in your country prior to placing your order. Please Note: If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. These costs will be subtracted from your merchandise refund and your credit card will be charged accordingly.The following information is a general guideline on charges levied by the particular country and is subject to change. It is your responsibility to contact your local customs office to determine the additional customs charges for your particular order.Canadian CustomsCanadian duties, taxes and brokerage fees on items shipped to Canada are established by Canadian Customs. Anything over $20.00 CAD will be subject to customs fees. Taxes, PST & GST, will vary based on the province to which the items are shipped. The duty is determined by the value of the merchandise and is determined by Customs. Delivery Information.You are responsible for obtaining insurance when placing your order.We are not responsible for any lost packages.We provide you with a tracking number for you to track in the USA.Once your package has left the USA, it is your responsiblity to further track it in your country.If your package is insured it is up to you to contact the appropriate postal service to rectify the situation.

USA:
Standard Shipping - order delivery within 3-7 business days from ship date.

2nd Day Service - order delivery within 2-3 business days from ship date.

Overnight Service - order delivery on next business day from ship date.

Please Note: All Terra Firma Cosmetic Online orders are shipped and delivered on business days (Monday - Friday), excluding holidays.

Canada:
Standard Shipping - order delivery within 3-25 business days from ship date as items are sometimes held up in Canadian Customs. You are responsible for contacting customs should you package be held up.

Shipping Rules and Restrictions:
Shipments to PO Box Addresses are accepted.

Shipments to U.S. Territories, Alaska and Hawaii- TERRA FIRMA COSMETICS ONLINE accepts orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands. We also ship INTERNATIONALLY.

Territories. If you have any questions concerning the shipment of your order, please contact us via Email or call us at 1-866-869-1346.

Terra Firma Cosmetics Return Policy:
We'll gladly accept returns and exchanges for any full sized terrafirmacosmetics.com products upon receiving your items within 45 days from the date of purchase.

To Return for a Refund:
To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product.
We regret that we do not refund original shipping costs with the return. Please follow the simple instructions below:

1. To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
2. Provide a brief description of the reason for the return.
3. Please note that we are unable to pay return shipping fees.

To make an Exchange:
To ensure a timely exchange, please return the item immediately upon deciding that you do want an exchange. We regret that we do not accept returns beyond 45 days from the date of purchase.  We do not refund original shipping costs with the return, however we cover standard shipping costs for sending the exchange item to you. Please follow the simple instructions below:
1. To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
2. Provide a brief description of the reason for the return and a description of the item you'd like to exchange it for.
3. Please note that we are unable to pay return shipping fees.
If you wish to expedite your return, please contact Customer Service prior to shipment at (360)489-1498.

Terra Firma Cosmetics
Customer Service Returns Department
202 5th Ave SE
Olympia, WA 98501

terrafirmacosmetics.com uses the United States Postal Service (USPS) standard shipping for all returns and exchanges.

Privacy Policy:
When you provide us with information through Terra Firma Cosmetics Online (the "Site"), we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to the Site is subject to this Privacy Policy and our Terms and Conditions. Please note that this Privacy Policy governs only information provided to Terra Firma Cosmetics Online and communications from Terra Firma Cosmetics Online. It does not govern any other information or communications that may reference Terra Firma, e.g., communications from retailers or brick and mortar stores. This Privacy Policy was last updated 05/04/2005.

1. Collection of Personally Identifiable Information by Terra Firma Cosmetics Online
We do not collect personally identifiable information about you, except when you provide it to us. For example, if you decide to complete a user registration form or online survey, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender and product and/or cosmetic concerns, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date. To protect your personal information, users registering at the Site must also enter a user name/email address and password. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.

2. Use of Personally Identifiable Information by Terra Firma Cosmetics Online

a. Opt-In Communications
If you opt-in during the Site registration process or at other times when you submit personally identifiable information, the information you provide may be used by Terra Firma Cosmetics Online to create and deliver to you our newsletters, surveys or other communications containing product information, cosmetics tips or promotions ("Opt-In Communications"). If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications. If you do opt-in and later decide that you would no longer like to receive these communications, see Section 13 (Choice/Opt-Out) below.

b. Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Terra Firma Cosmetics Online offers its customers.

3. No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent.We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.

4. Disclosure of Personally Identifiable Information

a. Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

b. Service Providers
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, webhosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

c. Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

d. Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

5. Cookies and IP Addresses

A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience and your use of our Site. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. We may also use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

We are continuously working to make your experience on our Site better. To this end, we have retained a company, Coremetrics, to assist us in better understanding your use of our Site. Coremetrics will place cookies on your computer to collect information on our behalf that will show us how you come to our site and how you use and navigate our Site. Coremetrics is contractually required to maintain all information collected on our behalf in confidence. However, you may elect to limit or eliminate the data that Coremetrics collects regarding your use of our Site by clicking here.

Some of our other business partners and service providers may also use cookies on the Site. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use. Only Coremetrics cookies may be accepted or declined as described in the preceding paragraph.

6. Pixel Tags and Tracking Technology

When you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

7. Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

8. Children under 18

We take special steps to safeguard the privacy of children. If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for children and we do not knowingly collect personally identifiable information from any children under 18.

9. Links

The Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites including, without limitation, terrafirmacosmetics.com. This Privacy Policy applies only to the information we collect on the Site. We encourage you to read the privacy policies of other websites you link to from the Site or otherwise visit.

10. Security

We implement various security measures in accordance with industry standards to protect the security of your personal information both online and offline. If you have any questions about security at the Site, you can email us by clicking here.

11. Notification of Changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.

12. Updating Your Information

You have the ability to review, change and/or correct the personally identifiable information you provide us by emailing us at info@terrafirmacosmetics.com. If you are a registered user, you can also review, change or correct your personal information at any time by email at info@terrafirmacosmetics.com. You may request that we deactivate your account by emailing us at info@terrafirmacosmetics.com.

13. Choice/Opt-Out

You may opt-out of receiving future Opt-In Communications from Terra Firma Cosmetics Online when you register at the Site or otherwise provide your contact information to Terra Firma Cosmetics Online. You may opt out from written or email communication by email here.

14. Comments

We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site's privacy practices, please contact us by email by clicking here.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.Copyright © 2005 Terra Firma Cosmetics All worldwide rights reserved.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site's privacy practices, please contact us by email by clicking here.

Copyright © 2013 Terra Firma Cosmetics All worldwide rights reserved.